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HOMECandlesWax MeltsDiscovery CollectionGIFTSWEDDINGSREVIEWS
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? Quick answers

How can we help?

Helpful answers while you shop Madame Zeroni.

Which scent should I choose?

Start with Vanilla Noir for warm vanilla and amber, Pistachio Crème for a creamy gourmand scent, or Royal Fig for fig and warm woods. Take the scent finder quiz for suggestions, or sample the full collection first.

What sizes and prices do you offer?

10 oz candles: $36.00. Wax melts: $10.00 per 2.5 oz box, with eight melts per box.

Shop candles · Shop wax melts

Can I try samples before choosing a candle?

Try all 12 signature fragrances with twelve 1 oz tealight samples. The complete Discovery Collection is $12.50, plus shipping. Full-size candles are sold separately.

Explore the Discovery Collection

How much is shipping?

Shipping is calculated at checkout based on your order and delivery address. Add your favorites to the cart to see the available options before paying. Read our shipping policy.

When will my order arrive?

Orders are usually processed within 1–3 business days. Processing may take up to 5 business days during busy holiday periods. Our shipping policy lists estimated transit times of 3–5 business days within the US and 7–10 business days internationally, after processing. Allow extra time during holidays. View shipping details.

How do I use the wax melts?

Place wax melts in a warmer designed for wax melts and follow the warmer manufacturer’s instructions. Each box contains eight melts, 2.5 oz total. Follow the product label and never leave a warmer in use unattended.

What is your return policy?

All sales are final. We do not accept returns, refunds, or exchanges for buyer’s remorse, scent selection, or fragrance preferences. If an order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can review it. This does not limit rights required by applicable law. Read the full policy.

My order arrived damaged or incorrect. What should I do?

Email support@madame-zeroni.com within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and help with an appropriate resolution.

Where can I get an update on my order?

Check your shipping confirmation email for any tracking link. If you need help with an order, email support@madame-zeroni.com with your order number. This panel cannot access your order’s live status.

Do you offer gifts or wedding favors?

Yes. Explore our candle gift sets or visit Weddings & Celebrations to inquire about personalized favors. Contact us for bulk-order questions and a quote.

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Need more help?

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